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FAQ Section
Does ATeamHosting.com offer 24/7 support?
What is SSI?
Pre-Sales Questions
How do I move my current site to ATeamHosting.com?
What do I need to know about my mail server?
Hosting Questions
FTP Questions
Front Page Questions
What do I need to know about email?
Cpanel Information
Changing permissions on files & folders.
What is CGI?
Does ATeamHosting.com offer 24/7 support?
Yes; ATeamHosting.com uses an online Help Desk for all support requests, which is monitored 24/7/365.
Does ATeamHosting.com offer phone support?
No; for a variety of reasons we prefer support requests to come through our trouble-ticket reporting system or via email.
Primarily, the reason we prefer this method is because it provides both you and us with an audit trail of communications - so all relevant and pertinent facts can be passed on to whomever may be working on fixing your problem.
Second, having this system allows us to focus on fixing problems brought to our attention in a timely manner.
Finally, having an audit trail in place provides us with a system that allows us to objectively review the performance of our support team.
What do the various error codes mean?
100 - Informative
-100 Continue
-101 Switching Protocols
200 - Client Request Successful
-200 OK
-201 Created
-202 Accepted
-203 Non-Authoritative Information
-204 No Content
-205 Reset Content
-206 Partial Content
300 - Client Request Redirected, further action necessary
-300 Multiple Choices
-301 Moved Permanently
-302 Moved Temporarily
-303 See Other
-304 Not Modified (this means the file was loaded from the browser cache instead of being resent by the server)
-305 Use Proxy
400 - Client Request Incomplete
-400 Bad Request
-401 Unauthorized
-402 Payment Required
-403 Forbidden
-404 Not Found 405 Method Not Allowed
-406 Not Acceptable
-407 Proxy Authentication Required
-408 Request Time-Out
-409 Conflict
-410 Gone
-411 Length Required
-412 Precondition Failed
-413 Request Entity Too Large
-414 Request-URL Too Large
-415 Unsupported Media Type
500 - Server Errors
-500 Server Error
-501 Not Implemented
-502 Bad Gateway
-503 Out of Resources
-504 Gateway Time-Out
-505 HTTP Version Not Supported
What is SSI?
Server Side Includes
When using a UNIX system it is sometimes necessary to enable certain HTML files, executable for the purpose of using SSI. Server Side Includes are often used to run CGI script. An "include" is best seen with an example, such as this: #exec cgi="/cgi-bin/example.cgi"
After you have inserted your include, you must mark the HTML file as executable so that the server can parse the file. This is done using one of two options, as follows:
1.) Renaming the file to .shtml: On our server any file name with .shtml will be parsed. So, rather than having the index as an index.html file, you name it index.shtml. This is the easiest way of enabling includes.
2.) CHMODing the file to 777: With CHMOD 777 you can also mark a file as executable. It is important to only create files that you want parsed executable. This poses certain security issues, as well as a strain on our resources, as the processor has to work harder to parse a file.
Reasons for Using SSI
SSI is often used to include something in an HTML page. For example, you can insert the contents of one HTML page into another HTML page. An example of a practical usage for this would be to include your email address at the bottom of each page. If you do this as an include, then when your email address changes, you will only have to update it on one page - not the entire web-site. Another usage is to call CGI scripts into action. Many counters, clocks, and other scripts are called using SSI. The command used will most likely be provided in the documentation of your CGI script.
Pre-Sales Questions
How soon will my account be set up and ready for use?
Your account will be set up in 24 hours or less from the time payment has been confirmed on your account, or your first month is FREE. You will receive an email with your account information, IP address, username and password. You can then start uploading to your site.
Is my access 24 hours a day?
Yes; you will have access to your account 24 hours a day.
Can ATeamHosting.com register domain names for me?
No; but this feature will be added shortly. If you need to register your domain name, we highly recommend: godaddy.com, where you can register a domain name for only $7.95 per year.
Does ATeamHosting.com allow adult, warez or other illicit sites or content?
No. Please see our terms and conditions page for permissible and non-permissible content.
What are your Network Connections?
The NOCSTER network is connected via PPL Telcom™ & CTSI™ fiber, with Sprint™ OC3 Connectivity & 100MBPS Metro Fast Ethernet drops from Level3™, Sprint™, Verio™,& Global Crossing™, running redundant BGP4 routing. All servers are wired into an uninterruptible power supply, as well as connected to a diesel backup generator.
What is your server environment?
Servers are powered by Intel™/AMD™ Processors, 3Com™/Intel™ NICs, PC100/133 SDRAM/PC2100 DDR, and ONLY major name brand components. UPS Systems provide the power backups, along with a Cummins™ generator system. Facility monitoring is provided by a Panasonic™ WD-500 Digital Video System over Sony™ CCTV cameras.
Where are your servers located?
ATeamHosting.com's High Performance Carefully Managed Web-Servers are located in Houston, Texas, United States of America.
Does ATeamHosting.com offer a money-back guarantee?
All our Hosting packages include a 30 day unconditional money back guarantee.
Where is ATeamHosting.com located?
ATeamHosting.com is headquartered in Toney, Alabama, USA. Toney is situated just north of the urban center of Huntsville, Alabama. A large portion of Huntsville is bordered by the Tennessee River. Huntsville is home to Redstone Arsenal and Marshall Space Flight Center as well as the U.S. Space and Rocket Center. The Appalachian mountains are to the east and cotton fields stretch out to the western horizon, the Tennessee River lies to the south, and the state border of Tennessee lies to the north.
Can I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth primarily because there is no such thing. Anyone who promises you this is not telling you the truth. Somewhere in the company's terms and conditions are likely to be some words referring to "excessive use of resources", and, in effect, this will place some form of arbitrary limit on your bandwidth usage. We set limits to both protect you and to provide you with a reliable quality service.
Can I use UltimateBBS or Ikonboard?
No. We do not allow the use of either UltimateBBS (all versions) or Ikonboard (all versions).
How do I move my current site to ATeamHosting.com?
Each situation is different; however, generally, there are 3 basic steps you need to take in order to move your site from your current hosting company to ATeamHosting.com, as follows:
1) Select and order the appropriate ATeamHosting.com package;
2) Move the contents of your current site to your new site. Setup email accounts, forwarders, auto-responders; ...
3) Change the name of the server for your domain at the registrar where your domain is registered. Within 24 to 48 hours the changes you've made should start to take effect.
ATeamHosting.com name-servers are:
Primary Server Hostname:
ns1.ateamhosting.com
70.47.90.222
Secondary Server Hostname:
ns2.ateamhosting.com
70.47.90.221
What do I need to know about my mail server?
#1
Always remember to use "mail.yourdomain.com" as the incoming Post Office Protocol (POP3) and outgoing Simple Mail Transfer Protocol (SMPT) server in your local email client, such as Outlook Express.
#2
In the Cpanel mail control center, the forwarding function provides a forwarding function to other addresses and can be used to alias one account to another. Thus, if you want alice@homepage.com to forward to the POP3 account of chuck@aol.com, you can use the forwarding function to make this happen.
#3
All POP email boxes, EXCEPT the default account, use the full email address (user@domain.com) as the username when logging in.
#4
Your "default address" is the root catch-all mailbox. It receives messages heading to all addresses that are not setup as unique POP accounts within your domain. Keep in mind that the default address account does NOT use the full email address format, like other POP accounts. The login for your default address is the same as the main FTP login for your account.
#5
If it seems like you cannot lock a POP3 account to retrieve messages for any reason, the quickest way to solve this problem is to delete and recreate the account within your control panel. This saves time as it bypasses having to ask our support staff for assistance. Here, the changes you make to your email items, with your control panel, are done in real time.
#6
The mailing list feature is very simple, so please keep this in mind. If you require a more powerful listserv program, please discuss this with our support staff. Note, however, that we cannot utilize a robust listserv on our web-hosting machines without causing the server's overall performance to suffer. Thus, it is likely we may not be able to assist your needs.
When I post to the mail list the mail is held for administrative approval because of "implicit destination"
In the web-based list administration interface, go to 'Privacy options' and 'Spam-specific posting filters' (mid-page). In the text box for "Alias names (regexps) which qualify as explicit to or cc destination names for this list", enter the email address of the list.
Hosting questions:
What is Virtual Hosting?
Virtual Hosting is where multiple websites (www.anyname.com) are served from the same physical server. This saves each customer from purchasing their own expensive server, performing a set-up and providing the appropriate environment. This is the most common method of hosting small to medium size sites, with light to moderate traffic.
Do you have Front-Page extensions?
Yes, we offer FrontPage extensions. If you want to remove and/or add FrontPage extensions to your account, this can be done through your Control Panel.
What is Bandwidth?
Bandwidth is the amount of data moved between your site and the browser of the customer accessing your site. It is typically measured in Gigabits.
I want to change my account plan. How do I upgrade / downgrade my account?
To upgrade/downgrade your account, please go to our customer support page and complete a customer support request. In the customer support request, please specify what plan you want to change from/to, or else please specify the service you would like changed, and then submit your request.
What domain names do you support?
We support all domain names, which also includes foreign domain names.
Can we add services as we grow and need them?
Options can be added or removed, at any time, to cater to your current needs.
Do you provide backup processing?
We backup the data on our servers each night. However, even though we backup data, we also strongly recommend that you keep a remote backup of your files and data.
FTP Questions:
What Programs can use FTP on my account?
We have put together a list of popular FTP software: (Keep in mind that new versions of FTP software are continuously being released - as such, you may want to view www.download.com and search for the client of your choice to see if there is an updated version available.) Also www.tucows.com is recommended for updated Windows applications.
#1
WS_FTP 4.5 - a standard FTP client for Windows Sockets. The graphical interface was designed with the novice FTP user in mind. This version features a reengineered FTP server detection and decoding process. Requirements: Windows 3.x or higher.
#2
Cute FTP - CuteFTP is a Windows-based Internet application that lets beginners use FTP without having to know a lot about the protocol of the system itself. It simplifies FTP by offering a user-friendly, graphical interface - instead of a command-line prompt. Requirements: Windows 95 or higher.
#3
WinTelnet and FTP Pro 32 -bit 1.0 Release 2 - WinTelnet and FTP Pro are sets of Telnet and FTP clients. The application hides the complexities of Unix with an easy-to-use Windows interface, and it offers features such as auto-login profiles and automatic FTP login. Requirements: Windows 95 or higher.
#4
FTP Icon Connection 2.5 - Anawave's FTP Icon Connection is a true 32-bit, drag and drop FTP client. Transfers files to and from a remote site with an easy-to-use interface and automated program setting. New features include shortcuts to 40 top FTP sites, file sorting, and firewall support.
Requirements: Windows 95 or higher.
#5
Free AutoFTP 1.1a - Free AutoFTP is client software used to transfer files over the Internet. It lets you schedule automatic transfers on future dates or time. Other AutoFTP features include automatic dial and connect, a Windows Explorer like user interface, pop-up menus, drag and drop, activity log, Icon Tray installation, multiple simultaneous transfers, repeated auto-transfer scheduling, and more. Requirements: Windows 95 or higher.
#6
eFTP Explorer 1.10 - To keep file transfers as hassle-free as possible, eFTP presents FTP sites with a familiar Explorer-like interface. It has a tree-view on the justify, changeable file view on the right, and Internet Explorer/Office 97 "buttonless buttons". It also has features like file synchronization and scheduled downloads. Requirements: Windows 95 or higher.
Front Page Questions:
General Info
FrontPage extensions are included free with all accounts. Keep in mind that you will need a copy of the FrontPage program from Microsoft before you can begin to follow the directions below.
Please also note that your domain name will need to be activated on our name-server before FrontPage will be available to you on your account.
Login:
Choose "Open FrontPage Web" from the File Menu in FrontPage Explorer. Once you have done this, it will ask you for a Web-Server of File Location. Enter http://yourdomain.com and then "list webs". Next, you will need to select (double-click) the root web. The requested login and password are the same as those you use for your FTP account.
Usage:
FrontPage supplies you with two separate interfaces. FrontPage Explorer is used to manage files within your website. If you open a file in your website, another program, called FrontPage Editor, will open. When you are connected to your website, all changes made to any file you edit will be saved to your website.
*Note: Although the software documentation states that you can create a site on your computer and then "publish" it to the web-server, we do not recommend this. On a number of occasions, publishing to the server from your computer loses the Interactive web-bots features that you may have set-up when designing your site on your local computer. Conversely, we recommend that you create your entire site while connected to your website and save directly to the server. To move files already created on your website, use the Import command found under the File menu - within FrontPage Explorer - to select the files to import to the server. This is by far the best method to move files from your hard drive to the server. Using FTP to upload is not recommended, as this may overwrite important files. Also, do not edit .htaccess files since FrontPage uses these.
Additional support documents and complete usage instructions can be found at Microsoft's official FrontPage Home Page. http://www.microsoft.com/frontpage
What do I need to know about email?
Can't send email:
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mail-server unless you successfully login via one of your POP3 accounts at "mail.yourdomain.com" before you try to send. This is a mandatory setting to prevent spammers from using our mail-servers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, normally this means that you didn't login to the POP3 server at your domain before you tried to send through the SMTP server at your domain. To login, you need to check for mail first.
In addition to this, you still may not be able to send mail, regardless of whether or not you have successfully checked your mail. The reason why this may be the case is some ISPs have been set-up in such a way that their customers cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending mail through your domain, and are certain that you have logged in via POP3 to an account at your domain, you should contact your local ISP to see if they allow their customers to use outbound SMTP servers.
Your default root email account:
Every account starts out with a default "catch-all" account for its domain. This email box will grab all mail heading to ANYNAME@yourdomain.com. The login for this box is the same main account login you receive once you have successfully signed-up. Thus, if your root account is "test@homepage.net" (login of "homepage" - first 8 letters of your domain), there is no need to request an alias to your root account, because all names under your domain are already being filtered into this account.
Problem resolving your mail-host
If you find that you cannot get "mail.yourdomain.com" to resolve, as a valid SMTP or POP3 server, please make sure that your domain is registered in our name-servers. If your domain is registered in our name-servers and you continue to experience this problem, then try clearing-out your cache and cookies and then restarting your computer. Also, keep in mind that in some cases your registration may not yet have been completed by the registrar.
Any Username And Password Error:
The main cause for this is trying to access your email account with the wrong username / password details. If this is NOT your primary email account, remember to use the full email address (user@domain.com) as your username when logging in. If all else fails, simply remove and recreate the account with your mail control panel.
If none of the above helps, then most likely the POP3 box in question has received a corrupted message. In such an event, contact support and tell them to clear that box out. Note, however, that this usually results in most (or all) of that particular mailbox's contents being erased.
Cpanel Information
General Information
All accounts come with our control account - Cpanel.
You can access your control panel at: http://www.yourdomain.com/cpanel/ or you may use, http://your ip address/cpanel/
If using http://www.yourdomain.com/cpanel/
(Note: this path will not be active until your domain has been transferred to our name-servers.) You will be asked to enter your username / password to gain access to your configuration. The control panel is pretty much self explanatory; however, a little information on the usage of each section is included below to help you, should you become confused along the way:
FTP Accounts
Accounts used to manage access to accounts on your web-space. The creation of an FTP account will allow users to log-on to a sub-directory from your main account, without gaining access to your main account. Sessions show users that are currently logged on to your domain.
Settings allow you to modify access to your anonymous FTP site.
CGI
We have numerous customizable CGI scripts that have been pre-installed on to the server for you to use with your own account. The only thing you need to do is to select the script you are interested in using, select the colors, style etc., and then click the
"Make HTML" button. You can then paste the HTML output into any of your HTML files for use with that system's CGI program.
Java
System Java works in exactly the same way as the CGI system outlined above.
Web-Page Protection
Web-page protection is used to limit access to any directory to users who enter a username/password combination. To protect a directory within your account:
1.) Click on that directory;
2.) Enter a username / password to gain access;
3.) Click add.
You can add as many users as you wish to this file. This protection is for resources accessed via the Internet only, and this will not create an FTP user.
However, do not use this system if you are already using FrontPage, as the two are not compatible. Rather, please use the security controls within FrontPage itself.
EMAIL
Email control panels allow instant creation of email POP3, forwards, and aliases.
A POP3 account is a stand-alone incoming email account. So, if you create u: john p: doe it all mail sent to john@domain.com, it will be routed to the joe email account. The user joe can then check this mail by logging into mail.domain.com using his username and password. Note: all usernames automatically have a determined amount of letters of the domain name appended to the beginning of the username. So if john was a another domain user, the user would use mail.somedomain.net as his incoming email server and use powerjohn as his login name to retrieve mail sent to john@homepage.net.
An alias forwards mail sent to one address to another POP3 account within your domain. For example if our recently created john account was going to
receive all mail sent to sales@anyname.net, we would setup sales as an alias to john. Note: by default, all names are not configured to the root account. So if you sent a message to testl@domain.com it would be sent to your main root account, unless you had set it up as an alias, forward or POP3.
A forward account forwards mail sent to user@domain.com to an address completely out of your domain. For example if john had an AOL account and wanted to check all his mail there, you could setup john to forward to john3435@aol.com.
Access Stats
Provides access to many different programs that will analyze your access logs and show you more information about your web-site's traffic.
Password
Allows you to change your main account password. It is recommended good practice to change this password at least once a month.
File Manager
Allows you to modify the files on your web-site in real-time via a web-based interface. You can perform many commands, such as CHMOD, as well as actually editing a file and saving it directly to the web-server.
Java Chat
Allows you to access your personal java chat server and supplies the code needed for you to use this product on your own site.
Handlers / Types
You will probably never need to use this portion of your control panel. A MIME type basically tells the web-server that a .html document is a web-page, that a .gif doc is a gif image, etc. If you would like to configure a custom MIME type, such as making .pictures a gif image file, you would enter it here.
Error Editor
This section lets you customize the errors that your users will see - instead of the generic server errors. You can setup a 404 page to redirect users to your main web-site, instead of defaulting to a dead document.
How do I change permissions on my files or folders?
General Information
When using UNIX systems it is sometimes necessary to change file permissions, which is done using the CHMOD command.
While we always recommend that you check your documentation, basically there are two different methods you can select from in order to CHMOD a file:
1. certain FTP clients, such as Cute FTP and WS/FTP Pro, allow CHMODing to be done directly within the FTP. In order to achieve this you need to highlight the file that you want to use and then select "change file permissions" from the command menu.
2. the second option is "manual" CHMODing. In order to achieve this you need to enter the designated CHMOD.
Reasons for CHMODing
CHMODing files is done for a variety of reasons. You CHMOD files to: mark them executable, give them write permission, restrict access to them, etc.
It is important to note that CHMODing files is going to be nearly impossible to avoid. If you are trying to run certain CGI script, then this may require you to execute permission on the script itself, write permission on a directory, and read on an informational page. Here, your CGI script should contain documentation that will inform you of the proper CHMOD procedure (if any).
List of CHMOD's and what they mean.
CHMOD 777 file: available to owners, groups and the world at large in order to Read, Write and Execute.
CHMOD 755 file: available to owners to Read, Write and Execute; and to groups and the world at large to Read and Execute only.
CHMOD 644 file: available to owners to Read and Write; and to groups and the world at large to Read only.
CHMOD 666 file: available to owners, groups and the world at large in order to Read and Write.
What is CGI?
CGI ("Common Gateway Interface") includes programs that run on servers so as to enhance the quality and functionality of a web-site. There are many resources on-line that allow the downloading of free CGI scripts.
( For instance: http://www.hotscripts.com )
or ( http://cgi.resourceindex.com )
Do you allow CGI to run on your servers?
We do allow running of CGI scripts on our servers; however, they must conform to our acceptable server resource usage policy. If we deem that a script is using an excessive amount of server resources, it will be disabled.
What's the correct path to perl?
Before a CGI script will work, certain modifications must be made. Certain paths must be specified in some scripts. After the "#", in the first line of the perl script, the path to perl must be specified. Normally, "/usr/bin/perl" should suffice for this path. Below is a printout of a "whereis perl" query from our system.
perl: /usr/bin/perl
What is the path to send mail?
Another program that needs to be specified in many scripts is sendmail. This is located at: /usr/sbin/sendmail
What is the exact physical path to your root directory on the web-server?
The path to your root directory is: /home/username/
Obviously, substitute "username" with the login you were assigned when you first received your account details. Also, when you configure your CGI, remember to include your /public_html in your path. For instance, if you have a guestbook.pl script in your /cgi-bin, the exact physical path to that file is: /home/username/public_html/cgi-bin/guestbook.pl
Why doesn't my CGI work?
Make sure, when you upload the CGI file, that you DO NOT upload it in binary mode - rather, use ASCII mode. Uploading in binary mode will cause the server to not recognize the scripts as executables. Most FTP clients will upload .pl or .cgi files in binary mode by default, so you will need to manually change this. You will need to upload the scripts into your cgi-bin directory for security reasons, however they will execute from anywhere within your account.
The last step is to set-up the file permissions. This is also known as "CHMODing" and can be done from most FTP clients. For specific queries on chmoding, please refer to our "CHMODing files" help section.
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